Date: 17th November 2021 7-8pm
Guest: Brian Faulkner – Colourful CPD
Synopsis: Communicating with clients during veterinary consultation: The Good, The Google and The Uncertainty
Over 80% of the complaints veterinary surgeons receive relate to communication issues as opposed to genuine medical malpractice issues.
However, the literature relating to the psychology and art of interpersonal communication is as vast, and overwhelming, as the literature relating to small animal surgery.
The good news though is that whilst both subjects are laden of specific techniques, success in both generally relies on understanding and applying a relatively small number of basic principles.
By the end of the webinar, participants should be able to
- Define the core purpose of interpersonal communication
- Understand the relationship between uncertainty, risk, ‘blame’ and communication.
- Apply some basic principles of communication in order to recognise, understand and manage uncertainty, risk and concerns about ‘blame’ during veterinary consultations
- Apply some basic principles of interpersonal communication in order to bridge the knowledge-gap between clinicians and clients when conveying ‘technical information’ during veterinary consultations.
This was a live only event